Fabulous service from start to finish and exceeded expectations!
For my Wedding in September, I needed to find seven Cravats which perfectly colour matched the Maid of Honour's dress. Given a few small lace samples, a quick search online led me to Swagger & Swoon. An initial conversation with Sian via the "Chat With Us" function and she was able to send me out some examples which I received in a few days, one of which was the exact colour required.
A further "Chat With Us" conversation later, this time with Amanda and I was ready to place an order. Unfortunately I had left it late and I was given an ETA two weeks after the Wedding. However, Amanda went above and beyond to help, speaking with her teams and within a couple of hours I had a phone call from her to tell me that they would be able to make the Cravats and send them to me in time for the Wedding. I was elated. But the great service didn't stop there.
I had regular updates from Amanda with ETA's and I actually received the Cravats almost two weeks before the Wedding. I could see the time and effort put into making each Cravat, the quality of the material used and each one was individually packaged.
I tried one on with the wedding suit and I was thrilled.
I would not hesitate in recommending Swagger & Swoon and I plan to use their company for more purchases in the coming months.
A huge thank you to everyone involved.
The customer service has been excellent from start to finish. The swatches were sent swiftly and there was a perfect colour to match. They werent in stock so Amanda called me (multiple times as I was pretty slack) to order them in. They have just arrived and are perfect! Thank you.