Help & FAQs

Frequently Asked Questions

How do I get in touch with you?
- Head over to Contact Us and choose your preferred contact method from phone, text, email or Facebook direct message.

Can I order by phone?
- Absolutely! Just call 01386 293 293 8:30am to 5:30pm Mon-Fri.

Where are you based?
- We're on the doorstep of the Cotswolds in the lovely countryside just outside Pershore in Worcestershire (West Midlands).

Do you have a store I can visit?
- As an online company we do not have any stores or facilities for customers to visit, but we can deliver throughout the UK within a couple of days and accept returns if the item you've ordered is not right for you (see ordering swatches below).

How do I pay?
- If you order online, you can pay by Debit or Credit card or Paypal. iPhone users can also use Apple Pay. We can also take Bank Transfers (UK only) - just let us know and we'll send you the details.

Can I pay in installments?
- Yes, for orders over £100 we can arrange payments in 2 or 3 installments, usually by Paypal or Bank Transfer. Your order will only be made and dispatched once payment is completed in full. There is no interest or other charges for paying by installment.

What are the delivery times / costs?
- There are a number of delivery options from Free to Next Day. Have a look at our detailed Delivery info page here.

When will I get my order?
- If your items are in stock they are usually dispatched within 24 hours and arrive within 2-3 days, depending on the delivery option you've chosen. If we need to make them for you, then we'll give you an expected delivery time.

Do you provide sample swatches for your ties etc?
- Yes, most of our products have swatches which you can order for colour matching here.

Can I send you a swatch or fabric to match?
- Absolutely! Sometimes it's easier for you to simply post us a swatch of your fabric (we'll happily return it), and we can then compare it with the ties we have in order to find the best match for you. Just let us know you want to send a swatch and we'll send you a Freepost label and further information.

Do you have matching handkerchiefs or pocket squares?
- Yes, most ties and cravats and bow ties have matching pocket squares. When you order a swatch, all the items available in that colour will be listed on the swatch card.

Can you make bridesmaid sashes to match?
- In some cases we can make bridesmaids sashes. Just let us know which colour you're interested in and we'll see if it's available.

There aren't enough of my item in stock?
- That's ok, we can get more in for you. Just click on the Chat button below to let us know, and we'll do the rest!

Where do you ship / deliver to?
- We can deliver to any country in the world, subject to usual verification of address and payment details.

What's your Returns Policy?
- All orders (except custom orders) enjoy our 90 Day Money Back Guarantee. If you no longer want the item you have purchased, just return it to us within 90 days and we'll refund you in full. No hassle, no quibbling. Item must not have been worn, used or damaged. Click here to send us a return.

How do I return an item?
- Head over to our Returns page to get a Freepost label and further instructions.

Got another question? Let us know here.