Copy of Returns Notification

This page is for orders placed in 2019 only. For orders placed from 1st of January 2020, please use this page.

 

To return or exchange an order:

1) Complete the form below within 30 days of receipt of your order to advise us you wish to return or exchange your order

2) Send the order back with the packing slip within 14 days after you've told us, following the instructions below. You can use the original envelope it came in. (If you've lost your packing slip, please put a note in your return with your name and order number so we know where it's come from).

For UK Returns:

1. Complete the form below
2. Pack up your order, including your packing slip in the parcel.
3. Print this returns label on plain white paper
4. Stick the label securely to the front of the parcel
5. Put the parcel into a post box or drop off at any post office (we recommend using the post office and getting proof of postage)

For Non-UK Returns:

1. Complete the form below
2. Pack up your order, including your packing slip in the parcel.
3. Return your order to the address below with the correct postage.

Swagger & Swoon
Nicholas House
Heath Park, Main Road
Cropthorne, Worcestershire
United Kingdom
WR10 3NE


A few things:

  • You should request a return within 30 days of receipt of your order, and then send it back within 14 days after you've told us you're returning something.
  • Refunds or exchanges will only be made on receipt of the returned goods. Swagger & Swoon Ltd reserves the right to issue a store credit note in lieu of a refund where returns are not due to the item being faulty or a fault of the company.
  • Delivery charges are non-refundable.
  • Goods should be returned in their original condition and packaging. Items that have been used, worn or damaged in any way will not qualify for a refund or exchange.
  • Custom items and orders made specially for you, are non-refundable.
  • It is recommended you get proof of postage if posting at a post office.
  • If you want some extra reading, the fine print on returns can be found in our Terms & Conditions.

Returns Notification Form

Please complete the form below if you wish to return an item for a refund or exchange (and what you want to exchange it for).

Include your Order Number and reason for return in the Message box below.