I felt that I must congratulate your team on the excellent service I have received since placing my order yesterday. My package arrived at 09:42, and was professionally and securely packaged and invoiced. The quality of the goods is excellent, and I am very impressed with the service. Again congratulations to all concerned, you now have a committed new customer!
firstly i have been searching for a navy knitted tie for ages and i could not find what i wanted, i came across your company on the computor and did find exactly what i needed - and i admit i messed up on placing an order, but i was very lucky the following am to be helped by lionel he in fact placed my order over the phone---- i want to tell you that i have used online ordering and phone ordering, but never have i received such superb attention and delivery. i ordered at 10am 18th oct and received my delivery at 10 15 am on 19th oct, you are to be complimented on that alone. without fear or contradiction to start with, on speaking to your receptionist loisa very helpfull she arranged for lionel to ring me who was most helpfull. then to receive an e mail as confirmation of my order, and then to be told that it was being passed onto kens team and then another to let me know that it had been posted on to me, your team is a credit to your company and to you to in particular. i can assure you that my comments are most sincere. long may you trade. yours most sincerely,
Just a quick note to say 'thank you' for your amazing service. I have not used Swagger & Swoon before but will certainly be adding them to my 'favourites' bar now!! I made a last minute purchase on 23rd Dec after my husband dropped a very last minute 'hint' for Santa (gotta love you guys for timing!!)... I placed an order for a white evening scarf at 9.15am and did standard delivery... and was absolutely amazed when my daughter phoned on Christmas Eve to say it had arrived and she was busy wrapping it. Even under normal circumstances that is incredible service - akin to something I would expect from the big boys like John Lewis - but on 23rd/24th Dec that is amazing. To see the smile on his face on Christmas Day was a brilliant. I wish you and all your team a great 2015... you deserve every success with customer service like that... well done and Thank You x