Fabulous service from start to finish and exceeded expectations!
For my Wedding in September, I needed to find seven Cravats which perfectly colour matched the Maid of Honour's dress. Given a few small lace samples, a quick search online led me to Swagger & Swoon. An initial conversation with Sian via the "Chat With Us" function and she was able to send me out some examples which I received in a few days, one of which was the exact colour required.
A further "Chat With Us" conversation later, this time with Amanda and I was ready to place an order. Unfortunately I had left it late and I was given an ETA two weeks after the Wedding. However, Amanda went above and beyond to help, speaking with her teams and within a couple of hours I had a phone call from her to tell me that they would be able to make the Cravats and send them to me in time for the Wedding. I was elated. But the great service didn't stop there.
I had regular updates from Amanda with ETA's and I actually received the Cravats almost two weeks before the Wedding. I could see the time and effort put into making each Cravat, the quality of the material used and each one was individually packaged.
I tried one on with the wedding suit and I was thrilled.
I would not hesitate in recommending Swagger & Swoon and I plan to use their company for more purchases in the coming months.
A huge thank you to everyone involved.
Very happy to deal with Swagger & Swoon - fantastic service from start to finish. Very friendly staff and nothing too much trouble. The sending of free swatches was invaluable in helping choose the right tie(s) for my wedding, one of which matched my bride's dress 100%. Ordering process was pleasantly 'painless' with informative update emails at every step of the process. With the special 'thank you' in the delivery package, this is a company that really knows the meaning of the phrase 'customer service'. Would recommend to anyone.