I made my first cravat order recently, the service is 1st class from start to finish. The order was placed late afternoon, and the delivery arrived the following morning. Im looking forward to wearing the cravat on a night out very soon!!!
I just wanted to say that my experience with Swagger and Swoon was exemplary from start to finish. I've never taken the time to leave feedback when online shopping, but in this case I was compelled. Too often we only ever hear of a customer's negative experiences. This is the exception to that rule! The level of customer service I received from Hannah was unmatched, I cannot say enough. The product I was looking for was not even available online, but she added it for me and had it custom made. I was concerned about timeline, but she rushed out swatches to ensure my fiance and I were happy with the colour before shipping out the ties. I thought having the them before our March wedding would be nip and tuck, but we have already received the product, with plenty of time to spare. I never had to wait for a response in our correspondence. She was quick, friendly and extremely professional in her replies. The product itself is beautiful, in colour, and quality. It was also packaged neatly, a high level of care was spent in the shipping of the ties. I cannot say that my business will count for much, I plan on only getting married once, and my need for ties is not substantial. That said, whenever possible I plan to support Swagger and Swoon, I will refer, and always speak highly of your company.
Thank you so much.
It's not often I write about good customer service (unfortunately) but S&S have been fantastic. The correspondence via friendly, personalised emails has been great - I ordered at lunchtime yesterday and the tie arrived today. Considering I didn't pay for delivery, I'm really impressed (most companies would sit on the order for a few days!) My other half will now look dashing for the wedding we are attending on Saturday and will be perfectly coordinated with my coral dress :) Thanks so much!