In this day over over selling, underperforming and disappointing online product representation, I am frequently a difficult customer to please let alone delight. You have surpassed expectations and continued significantly beyond. I ordered the bow tie on Tuesday having been searching for one for months (I believe you are the only accessible seller of this product in the world!) and it arrived yesterday. The subsequent contact has been alluring and certainly unusual and as such represents a real feeling from the customer that there is a connection and some old fashioned customer service. Obviously I'm not naive but a cracking USP. I wish you all the best and will keep looking at your site.