I am not a person who is easily impressed as I already have high expectations. However, the level of service, quality and efficiency I received was unprecedented in my experience of ordering on line. A deserved and BIG 'well done' to Gary and his excellent and professional team.
In this day over over selling, underperforming and disappointing online product representation, I am frequently a difficult customer to please let alone delight. You have surpassed expectations and continued significantly beyond. I ordered the bow tie on Tuesday having been searching for one for months (I believe you are the only accessible seller of this product in the world!) and it arrived yesterday. The subsequent contact has been alluring and certainly unusual and as such represents a real feeling from the customer that there is a connection and some old fashioned customer service. Obviously I'm not naive but a cracking USP. I wish you all the best and will keep looking at your site.
I cannot praise your service or quality highly enough. Because I was trying to match a waistcoat at home, to choose a bow tie on line was difficult. Your charming telephone assistant assured me I could order as many as I liked, choose the best one, and simply return the others. What brilliant service.
Thank you - you have made a tricky task extremely simple, and the bow tie looks magnificent!