I have to say that I was very happy with my experience of using you. I recently learned to tie a bow tie myself (at the tender age of 45) and found your site when looking for a Christmas-themed bow tie for the office party. Completely due to my own mistake, I ordered a pre-tied tie. I placed a second order for a self-tie and returned the original, expecting a refund of the tie but not the postage (which was next day at my own request). But, you refunded both the cost of the tie and the postage. This was very generous, in my view. And I was also impressed with the speed of the turnaround as well as the choices you had on offer. So, yes, I'll definitely be using your site again. Wishing you all a great Christmas and a prosperous 2013.