How Can We Help?

If you have a question, we have the answer! Get in touch using one of the methods below and we'd be delighted to help you.

Call Us

01386 293 293  Mon-Fri, 9am-5pm
Have you seen our Frequently Asked Questions?

SMS / Text Us

+44 7984 356 784

Facebook Message Us

90 Day Money Back Guarantee!

If you no longer want the item you have purchased, just return it to us within 90 days and we'll refund you in full. No hassle, no quibbling.
Item must not have been worn, used or damaged. See full Returns information below.



How to Order

To place an order, click on the Add To Basket button next to the product you wish to order. To return to the shop to purchase more items, click on Continue Shopping in your shopping basket. You can view your basket at any time by clicking on Basket at the top right of the page. You can check out any time by clicking on Checkout at the top right of the page or in your bag. To remove an item from your basket, click on the delete button next to the item you want to remove. You can also change the quantity of the products you've ordered by changing the figure in the Qty box in your bag and clicking on Update. Payment is by credit or debit card only and all orders are processed on a secure server. We can only accept orders from our shipping country list.

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Problems ordering

If you are having problems placing your order, please get in touch and we'll help you further. See also: Why was my card payment declined? We can only accept orders from our shipping country list.

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Payment Options

Payment is by debit or credit card only. We currently accept Visa, Mastercard, American Express, Maestro, Delta and Visa Electron. All card payments are processed on secure servers. All prices are in UK Pounds unless you select a different currency, and your card will be charged in UK Pounds regardless of the currency you choose to view prices in. If you need help, please contact us to complete your order. See also: Why was my card payment declined?

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When will I get my order?

Orders placed by 4pm Monday-Friday are despatched the same day by Royal Mail 1st Class post and usually arrive within 2-3 working days (Mon-Fri) from despatch (subject to Royal Mail). Orders placed on weekends and Bank Holidays are despatched the next working day. If you need your order urgently, there is also the option to select a Guaranteed Next Day delivery during checkout.

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Delivery

(See also: Returns)

Free UK Delivery on all orders!

No minimum order. Free delivery is equivalent to UK 1st Class post.

Free International Delivery on orders over £50.

Minimum order £50 excluding shipping. Free International delivery is equivalent to Royal Mail Airmail.

90 Day Money Back Guarantee!

If you no longer want the item you have purchased, just return it to us within 90 days and we'll refund you in full. No hassle, no quibbling.
Item must not have been worn, used or damaged. See full Returns information below.


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UK 1st Class (2-3 working days): 1st Class delivery to the UK is free. Most orders placed before 4pm Monday-Friday are despatched the same day by Royal Mail 1st Class post and usually arrive within 2-3 working days (Mon-Fri) from despatch (subject to Royal Mail). Orders placed on weekends and Bank Holidays are despatched the next working day. BFPO orders should select this option.

UK Tracked 48 hr: Tracked 48hr Delivery to the UK is £3.95 per order. Tracked options receive a tracking code to allow for tracking your order from despatch to delivery. Tracked deliveries do not require a signature, so make a good alternative to Next Day Delivery. Most orders placed before 4pm Monday-Friday are despatched the same day by Royal Mail Tracked post and usually arrive within 2-3 working days (48hr option, Mon-Fri) from despatch (subject to Royal Mail). Orders placed on weekends and Bank Holidays are despatched the next working day.

UK Next Day Delivery (Next Working Day by 1pm, and Saturday Deliveries): If you require a next day delivery (available Mon-Fri only, excluding Bank Holidays), this is available for only £6.95 (for 1pm delivery, or £8.95 for Saturday delivery) by selecting the Next Day Delivery option during checkout. Next Day orders are sent by Royal Mail. Please note that a signature is required on delivery so someone will need to be at the delivery address to receive the parcel. Please note that next day delivery for delivery on a weekday is for UK orders only, and available for orders placed by 4pm Monday to Thursday. Orders placed after 4pm will be despatched the following day. Any Next Day Delivery orders placed by 4pm on Friday will be delivered on Monday unless a Saturday delivery is ordered. Next day Delivery orders placed after 4pm on Fridays, on weekends or bank holidays will only be despatched on the next working day to arrive the day after. Next Day Delivery to remote or outlying areas of Scotland (and Islands) and Channel Islands will take on average 2-3 working days, and will be sent by Royal Mail. Please see the Returns section in our Terms and Conditions for important information about Returns and delivery charges.

International Shipping: (Please note that we only ship to countries where we can verify addresses See Countries Below) Additional shipping charges apply to countries outside the UK. Shipping charges are calculated according to the weight of the item and can be selected when adding items to your shopping cart. Standard Orders are sent by Royal Mail Standard Airmail and usually arrive within 14 days (excluding weekends and bank holidays) from despatch. Express options are available and will be sent by Royal Mail or Courier depending on the option selected. All international delivery times are subject to your country's postal system and customs. Please see the Returns section for important information about Returns and delivery charges.

Free International Delivery over £50! Applies to orders over �50 excluding delivery. Free delivery is equivalent to Royal Mail Standard Airmail (14 days).

We aim to despatch orders received by 4pm the same day they are received (excluding Bank Holidays and Weekends), but delivery time is subject to Royal Mail and same day despatch is not guaranteed.

Delivery Addresses: If you select a different delivery address to the billing address (i.e. the address where your card statements are sent to), the delivery address will need to be verified separately. This may in some cases delay your order and in some cases your order will not be delivered to an address other than the billing address, or may be cancelled if we are unable to contact you at the billing address. If you have ordered a Next Day service, you will not be compensated for any delays caused by using a delivery address that's different to the billing address.

PLEASE NOTE: Most orders fit through a normal letterbox, however if you have ordered more than 3 ties the package will be larger and there should be someone at the delivery address to receive the delivery or a re-delivery may have to be arranged and you will be responsible for any extra charges as a result.

Packaging: Orders are posted in padded mail bags to protect them from damage. Orders of 1 or 2 small items will normally fit through a standard letterbox. Most of our ties are also enclosed in clear plastic/cellophane sleeves, but this is not part of the standard packaging.

Countries delivered to: (Please note that we only ship to countries where we can verify addresses) Australia, Austria, Bahrain, Belgium, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States.

See also: Ties Next Day Delivery

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BFPO Orders

We are very happy to deliver to BFPO addresses. These are treated in the same way as UK addresses, except that Next Day or other special services are not available for BFPO orders. Please just select the Royal Mail 1st Class post option, and enter your full BFPO address, your order will be delivered through the BFPO system.

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Cancellations, Returns and Refunds

90 Day Money Back Guarantee!

If you no longer want the item you have purchased, just return it to us within 90 days and we'll refund you in full. No hassle, no quibbling.
Item must not have been worn, used or damaged. See full Returns information below.

FREE Christmas Returns & Exchanges!

Swagger & Swoon is unique in offering a whopping 3 month returns period, so buying gifts for Christmas needn't be a worry. Return or exchange any products up to 90 days from receipt, it's that simple! Returns from UK addresses is free by following the instructions below. Non-UK return postage costs are the responsibility of the person returning the order.

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Returns from UK addresses is free by following the instructions below. Non-UK return postage costs are the responsibility of the person returning the order.

If you wish to return or exchange an item, please go to our Returns page (you may have to login first). Requests for refunds/returns must be made within 90 days of delivery - late returns will not be considered, however some allowance will be made in the event of Royal Mail strikes or other action which may prevent timely returns. Goods should be received by Swagger & Swoon within 14 days of notification of intent to return. Returns from UK addresses is free by following the instructions above. Non-UK return postage costs are the responsibility of the person returning the order. It is recommended that you get Proof of Postage when you return your goods. Next Day and other express delivery charges are non-refundable unless the order is cancelled as per the terms below.

If you wish to cancel your order, you should contact us as soon as possible after ordering and we will cancel your order and refund any payments you have made. If your order has already been despatched you will need to follow the returns procedure above, unless it is within 7 days of receiving your order, in which case you may cancel your order (UK only) under the Distance Selling Regulations (2000). To cancel your order under these regulations, you will need to inform us in writing (by email using our contact form is acceptable) that you wish to cancel your order, within 7 days of receipt of your order. We will then refund you in full within 30 days however you will still be responsible for returning the goods at your own cost, and ensuring the goods are in their original condition. If you fail to return the goods within 14 days of cancelling your order, we will arrange to collect the order and you will charged for any costs incurred.

Refunds will be made back to the debit or credit card used for the original order within 30 days of cancellation or return of the order. Next Day Delivery charges are non-refundable unless the order is cancelled as above, or does not arrive within the day specified in the Terms and Conditions as the next working day, or through any other fault of Swagger & Swoon. Return postage costs will only be refunded if the return is due to an error of Swagger & Swoon and if a receipt for the postage is included with the returned product, and only for Royal Mail 1st or 2nd Class postage, and Royal Mail's Recorded Mail service. In such cases if a full refund plus the return postage is required, it will not be possible to refund more than the original purchase price, and postage costs will be provided instead as a Swagger & Swoon gift certificate or discount voucher which will be valid for 6 months. In the event the goods are not returned and Swagger & Swoon is required to recover the goods, we will charge you for any costs incurred for such recoveries. Any refunds or exchanges will be readjusted for discounts or offers included in the original order. Swagger & Swoon is not responsible for any customs charges, bank charges or any other charges incurred by you as part of a transaction and will not reimburse any such charges. We reserve the right to limit the amount of times an order or item can be returned or exchanged. These returns procedures do not affect your statutory rights.

Any returned products must be in the original packaging, and the goods should not have been used or damaged in any way. Any returns that do not comply with these requirements will not be refunded. The address for returns can be found on the Contact Us page and on the back of your packing slip.

Swagger & Swoon Ltd cannot be held liable for lost or damaged returns or any failure to follow the stated returns process.

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Payments & Security

Swagger & Swoon uses a secure server for processing your order and payment. Our checkout uses an Extended Validation Secure Server Security Certificate which is only issued to companies who can pass a detailed verification process. We do not store your card details - these are passed securely to your bank in the background when you complete your order and we do not have access to your card number or security code at any time. We are PCI DSS compliant, which means our servers and procedures have passed the strict controls laid out by the credit card providers, and our servers are regularly monitored and tested for security.

Privacy

Your privacy is important to us! Any information entered in this site, for example your name and email address entered in our contact forms, will be used to contact you and keep in touch with you about your enquiry or about the product or service you have received from us, and will not be used for any other purpose. You may receive the occasional direct mail from us if we have something important we wish to tell you, and you can request not to receive these by contacting us at any time. You will not be added to our email mailing list unless you have opted to do so by subscribing to our newsletter or entering any prize draws or competitions we hold, and you can unsubscribe from any mailings at any time. In accordance with the Privacy & Electronic Communications Act, we do not send random marketing emails to personal email addresses (spam).

You will also have the option to subscribe to our free email newsletter, and in such cases your name and email address will be added to our email mailing list so that we can let you know about special offers or new products and keep you informed about the latest exclusive offers which may be of interest to you. You can unsubscribe from this list or any other mailings at any time by following the instructions in the email you receive from us or by contacting us and requesting removal from the mailing list. Except in the case of a sale of the business or assets of Swagger & Swoon Ltd or its trading companies (in which case you will be notified and given the opportunity to unsubscribe), your personal details will never be sold or passed on to third parties, unless agreed or requested by you or required by law.

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Choosing a Tie

There are two main types of tie: Silk and Polyester. Silk is usually slightly more expensive than its polyester equivalent and will almost always require dry-cleaning. Silk can be printed (commonly just referred to as "silk") or woven - woven silk tends to be thicker and you will often see a fabric weave running through it. Polyester ties can be standard Polyester, Woven Polyester or Satin Polyester. Satin Polyester ties tend to have a silky or satin finish to them so you get a soft, smooth effect. Woven polyester ties can also be smooth and usually have a weave throughout the tie. Polyester ties can sometimes be machine-washed but generally it is better to dry-clean them as well. Lightweight Ties can be silk or polyester and are made of quite thin material. These ties are usually indicated as being lightweight in the description. In general, unless someone especially wants a silk tie, most visitors to Swagger & Swoon choose a tie based on its design rather than whether it is silk or polyester. For more help choosing the right tie, please see our Buying Ties article.

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Stock Queries - Out of Stock or Need More?

The product information pages show the current stock level for that product in real time. If an item is currently out of stock it will probably be back in stock within a week in most cases. We are unable to give an exact date for items coming back into stock. Our recommendation is to complete the Notify Me form on the product page and you will be emailed when it comes back in. Please note that Christmas stock runs out quickly and may not be back in time before Christmas. If you have any questions about a product or stock levels, please use our Quick Response Service.

If you need more of an item than is currently in stock, please contact us as we can usually order more for you. We recommend that you order one initially just so you can check the colour, fabric etc is right and then we can order the rest in for you. Please note however, that manufacturers change their stock regularly so we cannot guarantee availability of any item that we do not currently have in stock, but we will always try to find an alternative in the event this happens. Please also see our Wedding Ties section for more information specifically for wedding services.

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Weddings, Corporate & Bulk Orders

We regularly supply ties for weddings, staff uniforms, choirs, events and corporate functions, so if you require a specific type of tie for a wedding or other occasion that is not currently listed on the site, please let us know and we will try to get it for you. If you have found what you want on the site but need more than is currently in stock, please contact us as we can usually order more for you. Please give us as much advance warning as possible as sometimes we have to wait a while to get the products from the suppliers. If you're not sure whether the colour or type of tie you see on your screen is what you want, feel free to order it anyway and if it's not right you can return it for a refund. This is especially useful if you want a specific colour or shade for a wedding, and gives you the opportunity to compare the tie with colour swatches. Please also see our Wedding Ties section for more information specifically for wedding services.

If we do not have enough stock at the moment, please contact us and we will get the quantity you need for you.

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Ordering a Gift

If you are ordering a gift for someone, please note that most orders include our name on the packaging (although it is very small), but we do not include an invoice or any indication of the costs with any orders. We do however include a packing slip which shows who ordered the item and where it is being delivered to, the order number, and our contact details should there be any problems. We can also add a message to the recipient from you. Just enter any message you want included in the comments box during checkout.

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Can you gift wrap my order?

We believe that receiving a gift simply must have a sense of occasion, so with that in mind, we scoured high and low until we found a suitable presentation that would reflect just that.

All of our gift wrapping includes the same luxurious black and silver paper, and the paper itself is striped on one side and a paisley floral on the other. Smartly finished off with a quality black ribbon, you can rest assured that your gift will be well received.

We can also send your gift directly to the recipient, with your own message if you like as well (enter your message in the Gift Message box during checkout).

Just click on the Giftwrap It box when you add a product to your bag and we'll take care of the rest!

 

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Can I order by phone?

Absolutely! Just give us a call on 01386 293 293 9am-5pm Monday to Friday. However, you may find it quicker and easier to order online. All orders go through our super easy and secure checkout. This means we can get your order processed and out to you brilliantly quickly. If you have any questions though, and can't find the answer in this help section, please drop us a line here and we'll get back to you promptly.

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Can you send me a catalogue?

Unfortunately we don't have a catalogue of our stock as the products we have change on a regular basis. All our latest items can be found on our website.

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Do you provide sample swatches for your ties?

Many of our plain coloured ties have swatches and links to them can be found on each tie's page. They can also be selected from our Swatches page. If we do not have a swatch in the particular colour you require we suggest you place an order for one tie to check it is suitable before ordering a larger quantity.

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Do you have a shop I can visit?

As an internet based company we do not have any high street shops, but we can deliver throughout the UK within a couple of days and accept returns if the item you've ordered is not right for you.

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Swatches

We have swatches for a number of our wedding ties, which you can find here. Not all of our ties have swatches at the moment, so if you don't see your colour, please order any ties you would like to look at and return any that aren't suitable.

Send us a swatch

Sometimes it's easier for you to simply post us a swatch of your fabric (we'll happily return it), and we can then compare it with the ties we have in order to find the best match for you. Just send your swatch with your name and contact details to the Write To Us address shown on our contact page.

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Do you have matching handkerchiefs?

Yes, we can provide matching handkerchiefs for most of our plain ties, bow ties and cravats, as well as some patterened bow ties and cravats. These can be viewed in our Handkerchiefs and Pocket Squares sections.

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Do you have Spiderman, Superman, Shrek, Scooby Doo or Sponge Bob Ties?

Due to the licencing requirements for these images, we currently don't sell any of these ties.

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Can you convert my tie to clip-on?

Unfortunately we do not provide this service.

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Why was my card payment declined?

When you pay online using your debit or credit card, the details you include are sent to your bank for authorisation. If any of these do not match the information your bank has for that card, it may be declined by your bank. Sometimes even when you appear to have entered the correct information, the bank may still decline it. The best thing to do is try again, making doubly sure the numbers you're entering are correct. It may still be declined though, so it may be worth giving us a call and we'll try to process it over the phone. If that doesn't work, try phoning the number on the back of your card and ask them to allow the transaction to proceed.

In some cases the bank will still authorise the transaction, but we will need to manually verify it. If we are unable to verify it we will have to refund the amount back to the card. This happens very rarely though, and you will be contacted if there are any problems. To ensure your payment is accepted, please make sure the name, address, postcode, and security code you enter on the payment page match those of your card exactly.

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Why haven't I received my order yet?

Orders are usually despatched the same day if ordered by 4pm, or early the following day if ordered after 4pm, and are sent by First Class post so should arrive within 2-3 days (for UK orders, 10-14 working days for Rest of World). If you have not received your order after 3 or 4 working days from when it was due, please contact your local sorting office as soon as possible to see if it is there, as they may have tried to deliver it but it was too big for your letter box. Please do not delay contacting your local sorting office as they will return the package if it is not collected in time. If you still haven't received it after 7 days, please contact us and we'll try to sort it out for you.

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What is #TiesSorted?

If you're here you've probably just received your wedding ties - congratulations! We'd love you to share your new package online, and you could win a superb gift hamper chock full of S&S goodies worth over £100. Just take a photo of your purchase (we've included a handy example below), and share it on Facebook, Twitter, Instagram, Pinterest - wherever you like, the more places the more entries you get. Make sure you use the hashtag #tiessorted so we can spot it (and preferably mention us @swaggerandswoon as well just to make sure!).

Ties Sorted

 
What our customers are saying
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Copyright © Swagger & Swoon® Ltd 2017. All rights reserved. Company reg no: 04514831. VAT no: 800 0458 83

Contact us

UK Wedding Awards 2017 Winner

Call us on 01386 293 290
(8:30am-5:30pm Mon-Fri)

SMS us on 07984 356 784

Facebook:

#TiesSorted on Instagram
#tiessorted
© Swagger & Swoon® Ltd. 2017.

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