For general help using this site, please click on the Help link at the top of any page.

This site is maintained and operated by Swagger & Swoon Ltd, a company incorporated in England with company number 4514831 and whose registered office is at The Oast House, 6D 5 Mead Lane, Farnham Surrey, GU9 7DY. By accessing or continuing to use the Swagger & Swoon website you hereby agree to the following terms and conditions of use. If you do not agree to these terms and conditions of use then you should not continue to use this website.

How to Order

To place an order, click on the Add To Cart button next to the product you wish to order. To return to the shop to purchase more items, click on Continue Shopping in your shopping basket. You can view your basket at any time by clicking on Cart Contents at the top left of the page. You can check out any time by clicking on Checkout at the top left of the page or in your cart. To delete an item in your cart, click on the delete button next to the item you want to remove. You can also change the quantity of the products you've ordered by changing the figure in the Qty box in your cart and clicking on Update. Payment is by credit or debit card only and all orders are processed on a secure server. Payment is by credit or debit card only and all orders are processed on a secure server. All prices are in UK Pounds unless you select a different currency, and your card will be charged in UK Pounds regardless of the currency you choose to view prices in. If any customs or other charges are payable, this will be payable by the recipient of the order and Swagger & Swoon shall have no responsibility for any such charges.

Stock Levels

Current stock levels are shown on product detail pages. Although stock levels are updated automatically as products are added and removed, the stock level figure should be taken as an indication of available stock only, and not as a guarantee that item is in stock or fit for sale. In circumstances where it is not possible to despatch an order due to incorrect stock levels, damaged goods or other stock issues, Swagger & Swoon will contact you as soon as reasonably possible to provide alternative options.

Special Offers / Sales

Special Offers or products on Sale are products that have been reduced in price, usually because they have been in stock for a while or need to be sold to make room for new stock. On occasion items or packaging listed under Special Offers may have slight scuffing due to storage and transport, but are otherwise in new condition unless stated otherwise. Prices for products listed as a Special Offer, On Sale or any other reduced price are valid as long as stocks last or as long as Swagger & Swoon decides and can be withdrawn at any time without notice. Requests for sale or reduced prices after a sale has finished will not be considered.

Discounts / Vouchers

Discount codes and gift vouchers can only be claimed online, and must be entered at time of checkout. Discounts and gift vouchers cannot be applied retrospectively, and cannot be claimed after an order has been submitted online or otherwise. Only one discount or gift voucher can be used per purchase, and cannot be used with any other discounts or vouchers, including but not limited to quantity discounts. Discount codes and other offers can be withdrawn at any time without notice. Gift vouchers are valid for 6 months from date of purchase unless otherwise stated, and cannot be exchanged for cash. Discounts are only valid for the amount paid; discount codes offering discounts greater than the amount paid will only be valid for the amount paid, and no additional discount will be provided. Please see the Returns and Refunds section for more information.

Deliveries

UK Delivery (Standard): Standard Delivery to the UK is FREE! Most orders placed before 4pm Monday-Friday are despatched the same day by 1st Class post and usually arrive within 2 working days (Mon-Fri) from despatch (subject to Royal Mail). Orders placed on weekends and Bank Holidays are despatched the next working day. BFPO orders should select this option. In the event the free delivery offer is withdrawn, delivery charges are calculated automatically as you add products to your basket.

UK Delivery (Next Day by 9am or 5pm, and Saturday Deliveries): If you require a next day delivery (available Mon-Fri only), this is available for only £4.95 (for before 5pm delivery, £14.95 for 9am delivery, or £6.95 for Saturday delivery) by selecting the Next Day Delivery option during checkout. Next day orders are sent by by Courier (except Saturday deliveries and Northern Ireland, Northern Scotland and Channel Islands which are sent by Royal Mail) and usually arrive before 5pm the next working day (Mon-Fri, by 1pm on Saturday). Please note that a signature is required on delivery so someone will need to be at the delivery address to receive the parcel. Please note that next day delivery for delivery on a weekday is for UK orders only, and available for orders placed by 4pm Monday to Thursday. Orders placed after 4pm will be despatched the following day. Any Next Day Delivery orders placed by 4pm on Friday will be delivered on Monday unless a Saturday delivery is ordered. Next day Delivery orders placed after 4pm on Fridays, on weekends or bank holidays will only be despatched on the next working day to arrive the day after. Next Day Delivery to remote or outlying areas of Scotland (and Islands) and Channel Islands will take on average 2-3 working days, and will be sent by Royal Mail. Please see the Returns section in our Terms and Conditions for important information about Returns and delivery charges.

Non-UK Shipping: Additional shipping charges apply to countries outside the UK (view full list of shipping countries). Shipping charges are calculated according to the weight of the item and can be selected when adding items to your shopping cart. Orders are sent by Royal Mail Standard Airmail and usually arrive within 14 days (excluding weekends and bank holidays) from despatch. Orders sent Express usually arrive within 7 days (excluding weekends and bank holidays). Please note that Express Delivery charges are non-refundable if an order is returned. All international delivery times are subject to your country's postal system and customs. Please see the Returns section for important information about Returns and delivery charges.

We aim to despatch orders received by 4pm GMT the same day they are received (excluding Bank Holidays and Weekends), but delivery time is subject to Royal Mail and same day despatch is not guaranteed. We cannot be held responsible for Royal Mail strikes or other action that may affect delivery time.

Delivery Addresses: If you select a different delivery address to the billing address, the delivery address will need to be verified separately. This may delay your order and in some cases your order will not be delivered to an address other than the billing address, or may be cancelled if we are unable to contact you at the billing address. If you have ordered a Next Day service, you will not be compensated for any delays caused by using a delivery address that's different to the billing address.

PLEASE NOTE: Most orders fit through a normal letterbox, however if you have ordered more than 3 ties the package will be larger and there should be someone at the delivery address to receive the delivery or a re-delivery may have to be arranged and you will be responsible for any extra charges as a result.

Packaging: All ties are posted in padded mail bags to protect them from damage. Orders of 1 or 2 ties will normally fit through a standard letterbox. Most of our ties are also enclosed in clear plastic/cellophane sleeves, but this is not part of the standard packaging.

BFPO Orders

We are very happy to deliver to BFPO addresses. These are treated in the same way as UK addresses, except that Next Day or other special services are not available for BFPO orders. Please just select the Royal Mail 1st Class post option (which is currently free), and enter your full BFPO address, your order will be delivered through the BFPO system.

Formation of a Contract and Non-acceptance of an order

A contract will only be formed when Swagger & Swoon manually confirms your order by email or when your order is despatched. Receipt of an automatic email when placing your order or paying online does not constitute a contract and cannot be considered binding.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being damaged or unavailable from stock;
Our inability to obtain authorisation for your payment;
Our inability to confirm your order or order details within 48 hours of the order being placed;
Our inability to contact you by phone or email using the information provided in your order;
Our inability to verify your billing or delivery address;
Failure to complete or provide relevant card security information;
Any discrepancies in your order, including but not limited to, different billing and delivery details;
The identification of a pricing or product description error;
You not meeting the eligibility to order criteria set out in the Terms and Conditions;

Cancellations, Returns and Refunds

If you wish to return or exchange an item, please see the back of the packing slip that came with your order for instructions on how to go about this, or see our Returns page. Requests for refunds/returns must be made within 14 days of delivery - late returns will not be considered, however some allowance will be made in the event of Royal Mail strikes or other action which may prevent timely returns. Goods should be received by Swagger & Swoon within 7 days of notification of intent to return i.e. no later than 21 days after delivery. Return postage costs are the responsibility of the person returning the order - it is recommended that you return your goods using Recorded Delivery. Next Day and other express delivery charges are non-refundable unless the order is cancelled as per the terms below.

If you wish to cancel your order, you should contact us as soon as possible after ordering and we will cancel your order and refund any payments you have made. If your order has already been despatched you will need to follow the returns procedure above, unless it is within 7 days of receiving your order, in which case you may cancel your order (UK only) under the Distance Selling Regulations (2000). To cancel your order under these regulations, you will need to inform us in writing (by email using our contact form is acceptable) that you wish to cancel your order, within 7 days of receipt of your order. We will then refund you in full within 30 days, however you will still be responsible for returning the goods at your own cost, and ensuring the goods are in their original condition. If you fail to return the goods within 14 days of cancelling your order, we will arrange to collect the order and you will charged for any costs incurred.

Refunds will be made back to the debit or credit card used for the original order within 30 days of cancellation or return of the order. Next Day Delivery charges are non-refundable unless the order is cancelled as above, or does not arrive within the day specified in the Terms and Conditions as the next working day, or through any other fault of Swagger & Swoon. Return postage costs will only be refunded if the return is due to an error of Swagger & Swoon and if a receipt for the postage is included with the returned product, and only for Royal Mail 1st or 2nd Class postage, and Royal Mail's Recorded Mail service. In such cases if a full refund plus the return postage is required, it will not be possible to refund more than the original purchase price, and postage costs will be provided instead as a Swagger & Swoon gift certificate or discount voucher which will be valid for 6 months. In the event the goods are not returned and Swagger & Swoon is required to recover the goods, we will charge you for any costs incurred for such recoveries. We reserve the right to limit the amount of times an order or item can be returned or exchanged. These returns procedures do not affect your statutory rights.

If you have received a quantity discount as a result of a bulk purchase or any other similar offer, and have returned part of the order for a refund, the discount originally received will be readjusted based on the number of products retained or other terms of the original discount, and any refunds will be subject to these adjusted discounts. Swagger & Swoon is not responsible for any customs charges, bank charges or any other charges incurred by you as part of a transaction and will not reimburse any such charges.

Any returned products must be in the original packaging, and the goods should not have been used or damaged in any way. Any returns that do not comply with these requirements will not be refunded. The address for returns can be found on the Contact Us page and on the back of your packing slip.

Privacy

Payments

Swagger & Swoon uses a secure server for processing your order and payment. Swagger & Swoon is also accredited by ISIS so you can buy online with confidence. We do not store your card details - these are passed securely to your bank in the background when you complete your order and we do not have access to your card number or security code at any time. We are PCI DSS compliant, which means our servers and procedures have passed the strict controls laid out by the credit card providers, and our servers are regularly monitored and tested for security.

Privacy

Your privacy is important to us! Any information entered in this site, for example your name and email address entered in our contact forms, will be used to contact you and keep in touch with you about your enquiry or about the product or service you have received from us, and will not be used for any other purpose. You may receive the occasional direct mail from us if we have something important we wish to tell you, and you can request not to receive these by contacting us at any time. You will not be added to our email mailing list unless you have opted to do so, and you can unsubscribe from any mailings at any time. In accordance with the Privacy & Electronic Communications Act, we do not send random marketing emails to personal email addresses (spam).

You will also have the option to subscribe to our free email newsletter, and in such cases your name and email address will be added to our email mailing list so that we can let you know about special offers or new products and keep you informed about the latest exclusive offers which may be of interest to you. You can unsubscribe from this list or any other mailings at any time by following the instructions in the email you receive from us or by contacting us and requesting removal from the mailing list. Except in the case of a sale of the business or assets of Swagger & Swoon Ltd or its trading companies (in which case you will be notified and given the opportunity to unsubscribe), your personal details will never be sold or passed on to third parties, unless agreed or requested by you or required by law.

Cookies

Cookies may be used on this site to track and store online ordering information, to retain information you have previously entered on the site, or in the use of 3rd party applications. In general, you can browse this site without requiring cookies. If you prefer not to use or accept cookies when using this site, you may switch off cookies in your browser. For more information about cookies and how to prevent them from being used while browsing this site, please see About Cookies.

General

Whilst Swagger & Swoon Ltd seeks to provide clear and accurate information on this website and in our newsletter, Swagger & Swoon Ltd neither makes nor gives representations or warranties, express or implied, about the website or the newsletter (and any information on it or hypertext links), including as to accuracy, completeness, suitability for purpose, availability, legibility, speed of download or access, or timeliness. Swagger & Swoon Ltd shall not be liable for any damages arising directly or indirectly in contract, tort or otherwise, from the use of or inability to use this website or the newsletter (or any hypertext links to or from this website), or any information contained in the website (or any other website to which hypertext links to or from the website may exist), or from any advice or recommendations given on this website or in any other way, or from any action or decision (or omission to act) resulting from use of this website or newsletter or any such information. Swagger & Swoon Ltd shall not be liable, to the extent permitted by law, for any loss or damage including, in particular, any loss of profits, loss of business, loss of investment, loss of opportunity, wasted costs or any indirect or consequential loss. In addition, Swagger & Swoon's products may be listed on other 3rd party sites not owned by Swagger & Swoon Ltd, and Swagger & Swoon Ltd is not responsible for, and shall not be liable for, any out of date or inaccurate products that may appear on these sites.

Although descriptions and images of products are correct to our knowledge at the time of publication, the products may in some cases vary slightly from those shown on the site. Swagger & Swoon Ltd cannot accept any responsibility for variations in shade or colour or other aspects of any images or photograph on the website that you may see on your screen, which may or may not be caused by differences in screen resolutions or other computer related settings. Some images may contain additional items such as shirts, waistcoats, tie or cravat pins, or other accessories which are not included with the product unless specifically stated. If you receive a product that is not what you were expecting, please follow our Returns procedure to obtain an exchange or refund.

Swagger & Swoon Ltd does not warrant or offer any assurance that the website is compatible with your computer equipment, software or the network through which you access the website, that the website is free of errors, or that the use of the website will not lead to viruses, Trojan horses, worms or similar destructive software accessing your computer equipment. Swagger & Swoon Ltd shall not be liable for any damage which you may suffer as a result of such errors or viruses. You are responsible for ensuring that your computer equipment has appropriate security and virus protection features, for your own protection and to protect Swagger & Swoon Ltd's information technology systems and this website. This website may become unavailable in part or in whole at any time, for any period, and without prior notice. Given the inherent insecurity of the internet, the security, authenticity and confidentiality of any information on this website cannot be guaranteed.

Swagger & Swoon Ltd may at any time alter these Terms or the content of this website and you agree to be bound by any future changes to these Terms.

If you have any questions, please contact us.

Swagger & Swoon Ltd.
Registered Address: The Oast House, 6D 5 Mead Lane, Farnham Surrey, GU9 7DY
Contact Address: Unit 20, Quadrant Court, Charles Park, Thames Street, Crossways, Greenhithe, Kent, DA9 9AY
Registered in England No: 04514831
VAT No: 800 0458 83
Data Protection Reg: Z9920033