Your products are beautifully displayed online, your delivery promise accurately fulfilled and the actual bow tie and handkerchief every bit as good as anticipated. Not only will I be back to buy but I'll give others my testimony
firstly i have been searching for a navy knitted tie for ages and i could not find what i wanted, i came across your company on the computor and did find exactly what i needed - and i admit i messed up on placing an order, but i was very lucky the following am to be helped by lionel he in fact placed my order over the phone---- i want to tell you that i have used online ordering and phone ordering, but never have i received such superb attention and delivery. i ordered at 10am 18th oct and received my delivery at 10 15 am on 19th oct, you are to be complimented on that alone. without fear or contradiction to start with, on speaking to your receptionist loisa very helpfull she arranged for lionel to ring me who was most helpfull. then to receive an e mail as confirmation of my order, and then to be told that it was being passed onto kens team and then another to let me know that it had been posted on to me, your team is a credit to your company and to you to in particular. i can assure you that my comments are most sincere. long may you trade. yours most sincerely,
It's not often I write about good customer service (unfortunately) but S&S have been fantastic. The correspondence via friendly, personalised emails has been great - I ordered at lunchtime yesterday and the tie arrived today. Considering I didn't pay for delivery, I'm really impressed (most companies would sit on the order for a few days!) My other half will now look dashing for the wedding we are attending on Saturday and will be perfectly coordinated with my coral dress :) Thanks so much!