I have to say that I was very happy with my experience of using you. I recently learned to tie a bow tie myself (at the tender age of 45) and found your site when looking for a Christmas-themed bow tie for the office party. Completely due to my own mistake, I ordered a pre-tied tie. I placed a second order for a self-tie and returned the original, expecting a refund of the tie but not the postage (which was next day at my own request). But, you refunded both the cost of the tie and the postage. This was very generous, in my view. And I was also impressed with the speed of the turnaround as well as the choices you had on offer. So, yes, I'll definitely be using your site again. Wishing you all a great Christmas and a prosperous 2013.
Just a quick note to say 'thank you' for your amazing service. I have not used Swagger & Swoon before but will certainly be adding them to my 'favourites' bar now!! I made a last minute purchase on 23rd Dec after my husband dropped a very last minute 'hint' for Santa (gotta love you guys for timing!!)... I placed an order for a white evening scarf at 9.15am and did standard delivery... and was absolutely amazed when my daughter phoned on Christmas Eve to say it had arrived and she was busy wrapping it. Even under normal circumstances that is incredible service - akin to something I would expect from the big boys like John Lewis - but on 23rd/24th Dec that is amazing. To see the smile on his face on Christmas Day was a brilliant. I wish you and all your team a great 2015... you deserve every success with customer service like that... well done and Thank You x
A huge thank you especially to Ashley for such fantastic customer service, the first tie we ordered for my sons wedding did not match my outfit very well, with one phone call Ashley sent out two colour swatches which arrived the next day. One of these was perfect and a replacement was sent out same day along with matching handkerchief, could not ask for more, well done S @ S.