About Swagger & Swoon

Circle of Excellence Award Winner 2011

Swagger & Swoon is an online retailer of fashion accessories for men, women and children.

Based in Kent, our first online shop was launched in December 2003 with just a handful of ties and a lot of ambition! Eight years later, our huge range now has a strong focus on fashionable men's and women's accessories, including ties, bow ties, handbags, braces, hairbands, cufflinks, scarves and pashminas. New accessories are added monthly and the designs available are constantly updated, with a strong emphasis on hard to find items which are rarely found in high street shops anymore.

With over 2000 items in stock at any one time, Swagger & Swoon has one of the largest collections of clothing accessories in the UK. Our products have adorned thousands of grooms, best men and pageboys at weddings all around the world, and if you get a novelty tie for your birthday or Christmas it may just have come from our stock of over 200 fun designs! Our handbags and hairbands frequently feature in major magazines and newspapers, and our specialist range of ladies ties and cufflinks is unbeaten in style and value.

Our popular products are regularly sent as far afield as the USA and Australia, and have appeared on Eastenders, The Friday Night Project, Big Brother, Dancing on Ice and many other popular TV programmes, as well adorning popstars and celebrities, and on one occasion a pet dog acting as pageboy at a wedding!


Awards

Circle of Excellence Award In December 2011, Swagger & Swoon was awarded for the 3rd time the Shopzilla Circle of Excellence Award for Customer Satisfaction, achieving excellent ratings in areas such as Product Selection, Ease of Finding Products, Likelihood to Shop Again, Product Met Expectations, On-time Delivery, Customer Support and Overall Satisfaction.
Circle of Excellence Award In September 2009, Swagger & Swoon received for the second year running the Bizrate Circle of Excellence Award for Best Customer Experience in Clothing and Accessories, based on extensive customer reviews and ratings received over the last year.
Drapers Finalist In January 2009, Swagger & Swoon was shortlisted for the prestigious Drapers Etail Awards 2009, as a finalist in the Best Specialist Etailer category. Drapers describes this category as: "Great product choice, strong sales and outstanding service will be expected along with any additional services and content that demonstrate this etailer understands its customers’ specialist needs. "
Platinum Award In October 2008, Swagger & Swoon was awarded a Platinum Award in the Clothing and Accessories category at the inaugural Shopzilla (Bizrate) Circle of Excellence awards, which recognise online retailers offering the best customer experience in the UK. Platinum awards are given to those sites that are the best in their category across seven satisfaction metrics.
Ecommerce Awards In September 2005 after less than 2 years of trading, Swagger & Swoon was selected as a finalist in the Best Customer Service Online and Best Use Of Broadband categories of the South East Region E-Commerce Awards, recognising our contribution to customer service and e-commerce in the UK.

Why Swagger & Swoon?

When our product range outgrew our name in 2009, we needed something that was more indicative of the huge collection of fashion accessories we stock for both men and women. With such stylish accessories on offer, we knew they'd enhance anyone's wardrobe to such an extent it'd make men swagger and women swoon. After all, you can't look this good and not have an effect!


Swagger Facts!

Total Products: Over 2500
Huge Ranges: Including over 1000 mens ties and a whopping 500 bow ties!
Total Countries Delivered To: 42.
Key Brands: NICA, Double Two, Paul Williams, Knightsbridge & Sorrento, Fort & Stone, Red or Dead, Fluff, Kickers, Allesandro Baldieri. Plus exclusive Van Buck Platinum range of Italian silk ties and bow ties, made in England.
Awards: Three times winner of the Shopzilla Circle of Excellence Award for Customer Satisfaction. Drapers Etail Awards Finalist (Best Specialist Etailer). E-Commerce Awards Finalist (Best Customer Service).


Customer Comments

Shopzilla Rating

Google Rating

Amazon Rating

Trustpilot Rating

Regular feedback reviews are held with customers to ensure our high standards of service are maintained, and where possible, improved. Over 5000 reviews have been collected by Shopzilla, with customers giving Swagger & Swoon an overall rating of 9.4 out of 10, resulting in us receiving Shopzilla's prestigious Circle of Excellence award three times. Some recent comments include:

"This has been my first time that I have ordered goods from Swagger and Swoon. All in all it has been a pleasurable experience. Would recommend to everyone with confidence." (Shopzilla, 22 Mar 2012)

"As usual, product was as advertised and quality is always assured, I can't praise Swagger and Swoon enough." (Shopzilla, 14 Feb 2012)

"I cannot rate the customer service of this company highly enough. It was very timely, personal and helpful.This was my first contact/purchase with them and it was a very positive experience." (Shopzilla, 9 Feb 2012)

"By far the best experience of online shopping I have ever had. An excellent choice, and extremely efficient service. They resolved my problem immediately, and very generously!" (Shopzilla, 25 Jan 2012)

Our latest customer comments and reviews can be seen at Shopzilla.


History

December 2011 - We win the Shopzilla Circle of Excellence Award for Customer Satisfaction for the 3rd time!
June 2011 - Our range of accessories reaches a massive 2500 items!
October 2010 - We celebrate a hugely successful 1st year as Swagger & Swoon!
January 2010 - Our products start to be featured in the National Press including The Times, The Mirror, Cosmo Bride & Look Magazine
October 2009 - Name changed to Swagger & Swoon
September 2009 - Bizrate Circle of Excellence Award winner for Best Customer Experience (Clothing & Accessories)
January 2009 - Drapers Etail Awards finalist (Best Specialist Etailer)
October 2008 - Shopzilla Platinum Award winner for Best Customer Experience (Clothing & Accessories)
April 2008 - Moved to new premises in Crossways, Kent
February 2008 - Ladieswear section launched
September 2005 - South East E-Commerce Awards Finalist (Best Customer Service Online)
December 2003 - Tie Warehouse launched

The Shopping Experience

One of the cornerstone principles of Swagger & Swoon is to provide an enjoyable and hassle-free shopping experience. Our shopping system has been designed to make purchasing goods as easy as possible, with extensive help available both online and by email or phone. Customers receive automatic email confirmation of their orders, which are transacted on monitored secure servers, and with fast delivery you'll have your order in no time! Most orders are despatched the same day and often arrive the next day, or within 48 hours at the most.

"Not many high-street stores can afford to do what Swagger & Swoon does – specialising in the ‘non-essentials’ is not credit crunch friendly for most stores. But with a classy feel to every page, quality items on offer and an imaginative approach to accessorising, we say ‘hip-hip-hooray’ for the guys who still believe in cufflinks!" The Online Fashion Agency

"The Swagger & Swoon collection offers affordable, cutting edge bow ties. The eclectic collection features ties to suit all looks. Whether you're looking to make a statement or just to finish your look, S & S will have exactly what you're looking for." Henry's Opinion


  Why Buy From Us?
  • Over 8 years serving happy customers in clothing accessories shopping
  • We're accredited by Internet Shopping is Safe for your peace of mind
  • Our Award Winning customer service ensures you get the best service possible
  • Super Easy 14 days no quibble Returns, so no problem if you change your mind
  • Our brand values of Quality, Style & Service ensure we're focused on providing excellence
  • We're PCI compliant, which means we're regularly monitored and tested for your security
  • We've over 5000 customer reviews averaging 9.4/10 so you can see what others think before you buy!

Recent Press Coverage
Cosmopolitan Bride Closer Inside Soap

The Future

2012 will see Swagger & Swoon's range of male and female clothing accessories increase still further to consolidate our position as a major online retailer of fashion accessories in the UK. We look forward to seeing you at Swagger & Swoon regularly and welcome any comments or suggestions you may have.

Contact Us

In the Press

Customer Feedback

 

Correspondence Address:

Swagger & Swoon
Unit 20, Quadrant Court
Charles Park
Crossways
Kent, DA9 9AY, UK

Swagger & Swoon Ltd.
Registered in England No: 04514831
Registered Address: Suite 5b, The Oast House, 5 Mead Lane, Farnham, Surrey, GU9 7DY
VAT No: 800 0458 83
Data Protection Reg: Z9920033

The Swagger & Swoon logo is a Registered Trademark.


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